Talk to a person

There is no sales line and no demo to book. Everything in the product — signing up, adding a client, verifying a domain, paying, cancelling — works without talking to anyone. When you do need a person, these reach one.

Support

support@sitesproof.com for anything about using the product, billing, or an account.

The help pages answer the common things faster than email will: getting started, verifying a site, what the six checks look at, what is in a client report and plans and billing.

If you are writing about a scan report, include the reference shown on the report page — it identifies the exact crawl without us needing anything else from you.

Security

security@sitesproof.com for a vulnerability report. The machine-readable contact is at /.well-known/security.txt, and Security and your data explains what a crawl stores and what it never stores.

Include steps to reproduce. We aim to acknowledge a report within three business days.

Privacy and data protection

privacy@sitesproof.com for anything about personal data: access, correction, deletion, or a question about the Privacy Policy or the DPA.

You can export your own account data from the product at any time without asking.

Billing

Subscriptions are sold by Creem, our reseller and merchant of record. Creem issues the invoice, takes the payment and handles refunds and chargebacks. Write to support first — it is usually faster — and the Refund Policy sets out the windows.

What we will not do by email

We will not run a scan on a site on your behalf without you asking, and we will never contact the owner of a site you scanned. A scan report is yours to share or not.